Booking requests and confirmation
An online request is not an appointment confirmation. The team reviews vehicle condition, service scope, coverage, travel charges and availability before agreeing an appointment. Preferred dates and time windows are requests only.
Quotes and vehicle condition
Price and scope must be agreed before confirmation. Excessive dirt, embedded pet hair, staining or specialist work may require a separate assessment. Any additional work or charges require customer agreement. Please remove valuables and tell us about existing damage, delicate materials or access restrictions.
Location and access
Customers must arrange permission for work at the location and a safe, accessible parking space. The business normally provides its own water and power. Unsafe conditions or unsuitable weather may require rescheduling by agreement.
Payments, deposits and cancellation
No online payment or deposit is currently collected. Payment methods, deposit amounts, refund terms, cancellation notice periods, rescheduling and weather policies require business approval. No cancellation fee is created by this draft.
Consumer rights and concerns
Services must be carried out with reasonable care and skill. Nothing in the final terms should exclude statutory rights. The business must review distance-contract cancellation information, requests for service within any applicable cancellation period and a fair complaints process before launch.